Returns & Exchanges
At Tzur Market Online, we strive to ensure you are fully satisfied with your home and garden supplies. If a product does not meet your expectations, we offer a straightforward return process within 14 days of receipt in accordance with consumer protection regulations.
Verify Eligibility
Ensure the item is unused, in its original packaging, and includes all parts and manuals to qualify for a full refund or exchange.
Contact Support
Reach out to our customer service team via email or phone with your order number and the reason for the return to receive a Return Authorization.
Ship the Item
Securely pack the product and ship it back to our main warehouse or drop it off at one of our physical store locations as instructed by our team.
Inspection and Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing